Complodex — Terms of Service & Sale

Preamble

These Terms of Service and Terms of Sale govern your use of the Complodex mobile app and any subscription to its paid offers. You accept them when you open your file in the app; the accepted version is recorded in your consent history (Settings › GDPR). How your data is processed is described in the privacy policy. The French version prevails in case of discrepancy.

1. Publisher

• Name: Sébastien Soulier, sole trader (French micro-entreprise)
• SIRET: 10483848700015
• Address: 12 Rue Georges Brassens, 32600 Lias, France
• Contact: contact@lespetitscomplotistes.com
• Phone: +33 6 70 50 41 65
• VAT: not applicable, art. 293 B of the French General Tax Code (VAT exemption scheme)

Other details are on the legal notice page.

2. The service

Complodex is an app for collecting cards about conspiracy theories. Each card is classified PROVEN (backed by official or historical sources) or THEORY (not established). A card's title is a thesis you can judge PLAUSIBLE or PARANOID; from 5 votes on, the card shows the POPULAR VERDICT. The app does not decide: it classifies, and invites you to read both sides and cross-check sources.

3. Offers and prices

The current list of benefits, the price in your currency and the term are shown on the subscription screen and in your store's payment sheet before you confirm. The publisher may close the Founder Edition at any time; editions already purchased are not affected.

4. Account

• Anonymous by default: no email is needed to start.
• Linking an email: possible at any time (magic link), to recover your file on another device.
• Age: the app is open from age 13. Under 15, using the app and turning on notifications require the agreement of a holder of parental authority; any purchase requires the agreement of the store account holder.
• One account per person: creating several accounts to get around the limits of the free offer is forbidden.

5. Rules of use

• No bots, scraping or automated use of the service.
• No circumventing the limits of the free offer or the app's protections.
• No decompiling the app, except where the law allows it.

6. Content you add (custom informant)

Premium members can create a custom informant: a name, a role and a photo. These are stored by the publisher, shown in your app only and published nowhere. You must hold the rights to the photo, and none of the name, role or photo may be unlawful (infringing third-party rights, hateful, violent, sexual or involving a minor).

Single point of contact (Regulation (EU) 2022/2065, Digital Services Act, art. 11 and 12), for authorities and users alike: contact@lespetitscomplotistes.com, in French or English.

Reporting illegal content (art. 16): write to that address explaining why the content is illegal, where it is, your name and email (except for certain serious offences), and confirming you act in good faith. You receive an acknowledgement, then the decision.

Statement of reasons and appeal (art. 17 and 20): if the publisher removes content or restricts an account, it tells you the reasons, the rule applied and the available remedies. You can contest the decision by simply replying within 6 months; the publisher then reviews it again. The courts remain available.

As a micro-enterprise, the publisher is not subject to transparency reporting obligations (art. 15(2) and 19).

7. Editorial content

Complodex presents conspiracy theories, from the wildest to the most serious. PROVEN cards rely on official or historical sources, cited on the back. THEORY cards present unestablished theses, for information and entertainment. The POPULAR VERDICT reflects the Investigators' opinion, not the truth.

Complodex publishes no racist, antisemitic or Holocaust-denial content, nothing urging people to give up medical care, and nothing targeting an identifiable person. Errors or questionable sources can be reported to contact@lespetitscomplotistes.com.

8. Intellectual property

The app's content (cards, texts, illustrations, the Complodex brand, the characters Nino, Milo, Max, The Woman in Red, The Oracle and Professor Roch, interface, code) belongs to Sébastien Soulier or his rights holders. Any reproduction or adaptation without written permission is forbidden, except as allowed by law. You keep your rights over the content you add; you allow the publisher to store and display it for you only.

9. Liability

The publisher provides the service with care but does not guarantee it will be uninterrupted. It is not liable for the use you make of the information presented. These limits apply to the extent permitted by law: they never deprive a consumer of the legal guarantees (§10.7) or of compensation for damage caused by the publisher's fault.

10. Terms of sale

10.1 Purchase and payment

Purchases are made in the app through the App Store (Apple) or Google Play (Google), under their terms, which you accept in their payment sheet. The store collects the payment and sends you the order confirmation; the publisher never receives or stores any payment data.

10.2 Prices and VAT

Prices include all taxes. VAT not applicable, art. 293 B of the French General Tax Code. The store may show a different price depending on your country, currency and local taxes: the price in its payment sheet is the one that applies.

10.3 Renewal and cancellation of subscriptions

Premium subscriptions renew automatically for the same term unless cancelled at least 24 hours before the end of the current period. You can cancel at any time from your store's subscription settings, reachable in the app through "Manage my subscription". Cancellation takes effect at the end of the paid period. Deleting your account does not cancel the subscription: cancel it with the store first.

10.4 Right of withdrawal

In principle you have 14 days to withdraw (art. L221-18 of the French Consumer Code). For digital content supplied immediately, this right ends once supply begins if you expressly agreed to it and acknowledged losing the right (art. L221-28, 13°); the store collects that consent at payment, under its own procedure. Otherwise, you exercise the right of withdrawal with the store, which issues the refund: reportaproblem.apple.com or Google Play help.

10.5 Refunds

Refunds are made by Apple or Google under their procedures (links above). If you run into difficulty, write to the publisher, who will help you with your request.

10.6 Restoring a purchase

A purchase is restored on a new device with the same store account ("Restore my purchases" on the subscription screen), and your Complodex file is recovered by linking an email.

10.7 Legal guarantee of conformity

The publisher is liable for any lack of conformity of the app and its digital content under articles L224-25-12 to L224-25-26 of the French Consumer Code: the content is brought into conformity, or failing that, the price is reduced or the contract terminated. Report a defect to contact@lespetitscomplotistes.com.

10.8 Duration of the Founder Edition

"For life" means for as long as the app is operated. Should the publisher stop operating it, it would announce this at least 3 months in advance in the app and on this website.

11. Deleting your account

You delete your account from Settings › GDPR › Delete my account. Deletion becomes final after 30 days, during which you can cancel it; your data is then erased, except the proof of your consents, kept in anonymised form (see the privacy policy and the dedicated page).

12. Complaints

First send your complaint to contact@lespetitscomplotistes.com. The publisher answers within one month. Court proceedings remain available (§14).

13. Changes to these terms

The version in force is the one published on this page, with its date. A new version does not change a subscription period already paid for, nor a Founder Edition already purchased. If you do not accept a new version, you can cancel your subscription and delete your account at no cost.

14. Governing law and disputes

These terms are governed by French law, without depriving you of the protection of the mandatory rules of your country of residence. In case of dispute, you may bring proceedings, at your choice, before the court of the place where you lived when the contract was concluded or the damage occurred, or any other court competent under the law (art. R631-3 of the French Consumer Code).